Become Our Partner
Nurse-Led, Family-Centred Care — extended into the patient’s home.
Crystal Homecare works with hospitals, clinics, insurance providers, and corporate organisations to extend quality care beyond the facility — into the patient’s home, where recovery actually happens.
The Problem
Your clinical handover ends at the hospital door. After discharge, medication compliance, wound monitoring, physio, and early warning signs fall to families who aren’t trained for it — and are often in a different city or country.
The result: preventable readmissions, slower recoveries, families who lose confidence in the care pathway you built.
What we offer
A formal discharge-to-home referral pathway.
Your discharge planner or physician refers the patient to Crystal Homecare before or at discharge. We contact the family within one hour, assess the patient and home within 24–48 hours, and place a qualified caregiver — with a care plan aligned to your discharge notes — before their first night home.
Single point of contact.
A Crystal Homecare liaison for your facility. All referrals, care plan coordination, and patient progress feedback through one person.
Shared care notes.
Vitals, medication adherence, wound status, mobility progress, and clinical concerns — documented and reported to the referring physician on a schedule you set.
Speed
Urgent discharges: care in place within 24–48 hours. Standard: 5–7 days.
Clinical alignment.
Our nurses follow your discharge protocols. If your team prescribed a medication schedule or physio programme, we execute it and report on compliance.
In practice
A patient is discharged after a hip replacement. Your discharge planner refers to Crystal Homecare.
We contact the family same day, visit within 48 hours, place a Registered Nurse with post-surgical and wound care experience. Weekly reports go back to the surgeon. Physio starts within the first week.
2. For Insurance Providers
The case for home care
Home-based care reduces readmission rates, shortens inpatient stays, and lowers total claim costs — particularly for post-surgical recovery, chronic disease management, and elderly patients with recurring hospitalisations.
We are completing accreditation with leading private insurance panels in Kenya and are structured to meet insurer documentation, reporting, and billing standards.
What we offer
A formal discharge-to-home referral pathway.
Your discharge planner or physician refers the patient to Crystal Homecare before or at discharge. We contact the family within one hour, assess the patient and home within 24–48 hours, and place a qualified caregiver — with a care plan aligned to your discharge notes — before their first night home.
Standardised clinical documentation.
Care plans, daily notes, vitals logs, and progress reports in insurer-compatible formats.
Transparent, itemised billing
Every invoice maps directly to the care plan. No bundled charges.
Defined care packages.
Five structured tiers from critical care to companion support, with clear inclusions, staffing levels, and pricing. Simpler pre-authorisation and claims processing.
SHA readiness.
As the Social Health Authority develops the home-based care benefit, we are positioning as a registered provider. Early partnership ensures readiness as the benefit matures.
3.For Corporate Organisations
Home care as an employee benefit
Your clinical handover ends at the hospital door. After discharge, medication compliance, wound monitoring, physio, and early warning signs fall to families who aren’t trained for it — and are often in a different city or country.
The result: preventable readmissions, slower recoveries, families who lose confidence in the care pathway you built.
Who this works for
Companies and SMEs with 20+ employees. HR teams enhancing their benefits package. Organisations with health insurance who want to extend coverage to home-based care.
Dedicated care coordinator
for your organisation. One contact for all employee care needs.
On-demand access
to qualified nurses and caregivers for employees' dependants.
Priority 2-hour response SLA
— faster than our standard 1-hour consumer guarantee.
Monthly utilisation reports
for HR — usage, care types, outcomes.
Why it matters
Reduced absenteeism. Employees stop taking days off to manage a parent’s care.
Improved retention. Elder-care benefits are rare in Kenya. Offering one signals you understand the realities your people face.
Employer brand. In a competitive talent market, this is the benefit that gets talked about.
4.For Equipment Suppliers
New
We regularly place patients who need hospital beds, oxygen concentrators, wheelchairs, walking aids, and mobility devices at home. We partner rather than buy inventory.
What you get:
A steady referral pipeline. Clinical context with every referral so the right equipment arrives first time. Your company listed as our recommended equipment partner in care plans and discharge packs.
What we need:
Reliable delivery within Nairobi and surrounds. Rental and purchase options. Responsive setup, maintenance, and collection support.
5.For Training Institutions
New
As we grow, our demand for qualified caregivers grows with it. We’re building partnerships with training colleges and nursing institutions for a pre-vetted hiring pipeline.
What you get:
Practical placements for graduates in a real home care setting. A direct hiring pathway for those who meet our standards. Feedback on curriculum gaps we see in new graduates.
What we need:
Structured, certified programmes in nursing, caregiving, or allied health. Graduates with completed practical attachment. A quality commitment that matches ours.
Why partner with Crystal Homecare
What we bring
1-hour response to every referral
Structured clinical care plans
Qualified, vetted caregivers
Regular progress reporting
Transparent, itemised billing
Remote Family Care built in
24-hour caregiver replacement
What that means for you
Your patients and employees don’t wait
Continuity from facility to home
Your reputation protected by the quality we deliver
Stay informed without managing care yourself
Clean documentation for claims, audits, compliance
Families abroad stay connected — fewer calls to your team
Care is never interrupted